Management of service quality issue Essay Example | Topics and Well Written Essays - 4000 words

Management of service quality issue - Essay Example The valet parking service is generally provided by establishments such as hotels, restaurants, big business houses, malls and theatres. In the current research, various advantages and issues of valet parking with respect to the Address hotel has been discussed. The Address hotel is one of the well known and favourite destinations in Dubai. The hotel expects to increase its overall service quality and enhance customer satisfaction through better management of valet parking services. In order to identify the major problems in valet parking service quality, fishbone analysis and Pareto analysis tool have been used. Analysis of these two theories has revealed that there are six major problems which results in customer dissatisfaction and overall damage of the hotel’s brand image. After identification of these exact problems, various possible recommendations were suggested. Valet parking is convenient as well as affordable to the customers. In majority of cases, valet parking is ve ry cheap and affordable. Valet parking helps in improving the overall experience of the customer. The customers are able to start their experience with a pleasurable parking service facility. Introduction Valet parking is a common parking service provided by some stores, businesses and restaurants. The tradition was initiated in North America and then had spread to other parts of the globe such as Europe, Australia and Middle-east (Clarke and Chen, 2012). While self-parking customers need to find a parking place by themselves, in Valet parking the vehicles of customers are parked by an individual known as Valet. This kind of service either requires some charges to be paid by the car owner or it can be free of charge by the business or establishment. The major advantage of valet parking is that it is convenient. Customers need not walk distant places especially when they are carrying heavy things with them. A lot of handicapped customers rely on valet parking services as they cannot walk to the destination from a distant parking space. Valet parking is also convenient during bad weather conditions. In most of the high profile hotels and restaurants, valets are knowledgeable and professionals who are able to drive and place every model in their perfect places. It is also a method of saving space compared to normal street parking. The various venues where valet parking is currently used are single events, bar or restaurant locations, crowded settings, hotel locations, casinos, malls and airports (Kotler and Keller, 2006). Most individuals who provide valet parking services usually fall in the age group of 18-28. However, attendants as old as 60 can also be found working in this valet service. Turnover is quiet high for these services. Valet parking also includes certain types of equipments for example, valet podiums where vehicles are handed over to the valet, key boxes used for protecting and storing the keys and valet tickets to keep a check on the different ve hicles. In some urban areas and exceptional places, valet parking services are also provided for bikes. The purpose of the current project is to investigate and research the management of valet parking service. The project will throw light on how the service is being provided in five star hotels and how it is affecting the overall performance of these hotels. The organization taken for the project is Address hotel in Dubai. The Address hotel in Dubai is one of the well known hotel destinations. It is near by the sea shore and is situated in Dubai

Ethical Leadership in Memory Care Homes Essay Example | Topics and Well Written Essays - 500 words

Ethical Leadership in Memory Care Homes - Essay Example These are imperative under the circumstances owing to the dynamics and factors that need to be taken into account anent the physical and psychological conditions of the patients. Actually a type of dementia, Alzheimer's disease affects about more than four million in the United States of America alone. Unfortunately, there are no known cure or treatment for the illness as of yet. The most that may be availed of for some relief are only preventative measures to control the damaging effects of the disorder. It is common among people in the age range of sixty and over although there are few cases for middle-aged persons. (What is Alzheimer's Disease. Tennessee Commission on Aging and Disability. TN.GOV. [internet]). While some patients are maintained in their own homes under the care of family and relatives and hired domestic hands or caregivers, there are a lot of care homes for memory loss patients or those suffering from Alzheimer's disease. In the instant discussion cum assessment cum evaluation, the focus is on those in memory care homes. The primordial consideration in caring for memory loss patients in a care home setting is the ethical standards that sh

Italian Hours Essay Example for Free

Italian Hours Essay Italian Hours, Henry James’s most acclaimed collection of travel stories written between 1882 and 1909, is a very interesting piece of travel literature. However, it does much more than a typical work in the genre would do, that is describing author’s experiences in a foreign, usually exotic, country. Instead, Italian Hours can be seen as an important document from a historical and anthropological perspective, since it catalogues living conditions, attitudes, customs and traditions of Italian people at the end of the 19th and the beginning of the 20th century. There are other prominent examples of travel literature, such as Tocqueville’s Journey to America, which provide in-depth explorations of cultural idiosyncrasies and social organization of different societies; Italian Hours should be seen as one of the works in the latter category. James’s opinions on various matters are all more interesting for the reason that his perspective, as of an American writer and tourist, is â€Å"an embodiment of modernity by definition† (Manolescu-Oancea 2010, para. 1), while Italy is conventionally regarded to be a country that has entered the period of modernity later than other major European powers. In the subsequent paragraphs, a number of examples of the aforementioned will be presented. It is necessary to keep in mind that James’s work touches upon a wide variety of philosophical topics, which are all very intriguing yet unfortunately cannot be covered in this essay due to space constraints. This essay will focus primarily at James’s interpretation of social conditions, developments, and debates in Italy of the aforementioned period. The concluding section will briefly discuss the place of Italian Hours among other works of travel literature set in Italy. Along with describing natural beauties and historical sites of Italy, James devotes significant attention to analyzing people’s daily lives, which allows for a deduction about social structures that existed in Italy of those times. For instance, when describing Sienna, James (2008) talks of it as of a city that is still in the 14th century, with numerous and rich nobility that is â€Å"perfectly feudal and uplifted and separate† (p. 242). There is no middle class, or bourgeoisie; instead â€Å"immediately after the aristocracy come the poor people, who are very poor indeed† (James 2008, p. 42). A great divide between rich and poor has been very characteristic of Italy of the late 19th and early 20th century. The miserable situation of poorer Italians is exacerbated by the government that wields unreasonably high taxes. Upward social mobility is a rare phenomenon, and most Italians born outside of the upper classes were expecting a life of struggle and destitution . When recollecting his time in Venice, James writes that Italians’ â€Å"habitations are decayed; their taxes heavy; their pockets light; their opportunities few† (James 2008, p. 13). It is necessary to keep in mind that the unification of Italy occurred quite late in the 19th century. A lot of problems remained unresolved following the unification, ranging from economic deprivation to epidemics of fatal disease. Most researchers name â€Å"the huge material gulf between north and south† (p. 168) as one of the most pressing problems of the time: previously Austrian provinces of Lombardy and Venetia were more developed then southern provinces like Sicily. The following statistics give a fairly comprehensive picture of the level of economic development in the immediate aftermath of the unification: In 1870s the primary sector [agriculture, mining and forestry] accounted for 62 percent of total employment against less than 50 percent for France, Germany and the USA. For the UK the figure was only 22. 7 percent. Most of the industrial development was concentrated in very few areas, namely Lombardy, Piedmont and a few firms in the region of Naples† (Faini Venturini 1994, p. 74). Yet the disparities in life quality between different provinces of Italy are not salient in James’s writings. Keen on noticing regional differences, the author of Italian Hours speaks of Italian people as generally poor, although income gap becomes more and more extreme as one moves southwards. Poor economic conditions have resulted in mass emigration of Italians to other country, mostly to the United States, which seems particularly ironic in the context of James’s observations about Italy and America. James (2008) describes Italians as simple and unpretentious; he writes of them as of people that â€Å"have at once the good and the evil fortune to be conscious of few wants† (p. 3). However, early modernity has already associated sophistication with having a variety of needs that are hard to satisfy. In accordance with these criteria, Italians might come across as being less civilized than other peoples, although such view is definitely misguided. Enjoying simple pleasures can be a sign of wisdom and contemplative approach to life; although many of the pleasures Italian cities offer might seem to be â€Å"superficial pastimes† (James 2008, p. 14), they are no less pleasurable from it. Enjoying works by great masters of the past or magnificent nature are some of the activities Italians often indulge in. One of the issues that have been heatedly debated at the times of James’s travels was the question of whether to restore or preserve ancient ruins, and how to do it. In Italian Hours, the author presents his negative â€Å"assessment of the results of renovation in Italian cities and in his criticism of the intrusions of modernity in the cityscape† (Manolescu-Oancea 2010, para. 1). In his opinion, buildings should be seen as humans, having their own lifecycles and histories, and therefore mortal. Moreover, buildings have a unique ability to tell stories of people who have once inhabited them and sometimes even have to atone for their sins: â€Å"Houses not only look like ageing bodies, they also seem to be permeated with the life of their former inhabitants, which lends them a dark human aura, a psyche† (Manolescu-Oancea 2010, para. 6). As with cityspaces, natural landscapes for James are not â€Å"merely a picturesque backdrop for romantic adventure†¦[but are]†¦endowed with some of the richness of symbolic values inherited from great historical events† (Mariani 1964, p. 42). Since the richness of Italian history and nature are so impressive, James notes with regret that so many Italians live in poverty. On the other hand, he believes that being constantly surrounded by breathtaking beauty is a fair compensation; moreover, the peculiarly lighthearted approach to life Italians have helps them cope with daily problems. Although a lot of criticism of social reality of the late 19th century and early 20th century is present in James’s text, a comparison with his own country, America, is usually to the disadvantage of the latter. In Monte Mario outside Rome, James (2008) observes â€Å"the idle elegance and grace of Italy alone, the natural stamp of the land which has the singular privilege of making one love her unsanctified beauty all but as well as those features of one’s own country toward which nature’s small allowance doubles that of one’s own affection† (p. 166). In comparing American and Italian cuisine, the author recollects Grotta Ferrata, a rather insignificant and unkempt village, yet al fresco food for its fair â€Å"couldn’t fail to suggest romantic analogies to a pilgrim from the land of no cooks† (James 1995; cited in Collister 2004, p. 95). When James expresses dissatisfaction with new developments in the centre of Florence, he thinks of America again, fearful of the ancient city being disfigured â€Å"under the treatment of enterprising syndics, into an ungirdled organism of the type, as they viciously say, of Chicago† (James 2008, p. 257). Ev en in term of attitudes, James (2008) appreciates the fact that Italians are more down-to-earth and relaxed than his fellow men when he fears that a day may come when people â€Å"rush about Venice as furiously as people rush about New York† (p. 57). Thus, while modernity and speed become synonymous with the New World, James’s observations unmistakably point to â€Å"cultural wrong-headedness and impoverishment of the America† (Collister 2004, p. 196). At the same time, Italy is to James â€Å"literally picturesque real life composes itself into art at every turn† (Collister 2002, p. 340). Constant reminiscences of the New World serve several particular functions in James’s writing. First of all, it appears to be symbolic of his attempts to establish an emotional connection with his readers and – through his personal perspective – to help establish a connection between his readers and Italy. This device is frequently employed in travel literature: the reader can feel overwhelmed with descriptions of faraway places and strange cultures that bear no resemblance to their own; it is therefore the role of a writer to create a minimum level of comfort by recalling familiar places and phenomena. In such a way, readers can comprehend the mode of life in distant lands building on their own experience in their home countries. On the other hand, such reminiscences serve another purpose, as Manolescu-Oancea (2010) argues: James’s constant references to America and to his Americanness introduce a special kind of alienated perspective, both geographical and temporal, which is decidedly American in outlook† (para. 20). James’s fascination with Italy has been enduring, yet there were moments in his life when the writer has expressed a significant degree of dissatisfaction with living conditions there. Rome is the city that has come is for the most criticism in his private letters; in one of them he even writes the following: â€Å"I feel that I shouldnt care if I never saw the perverted place again† (James 1907; cited in Lubbock 2008, p. 2). This perhaps can be attributed to the fact that his brother, William, has contracted malaria while in Rome and had to move southwards to Florence to improve his health (Gale 1959). It is indeed interesting to observe how both James’s life and writings create a rather accurate account of what it was like to live in Italy at the end of the 19th and at the beginning of the 20th century. James’s Italian Hours is one among many other literary travelogues of Italy; Sterne’s Sentimental Journey Through France and Italy (1768) and Dick ens’ Pictures from Italy (1845) are perhaps the most known of them. What distinguishes Italian Hours, however, is that it â€Å"follows no chronology and even the geographical ordering – much dwelling upon Venice and a movement southwards as far as Naples with a return to Tuscany – is (unlike Goethe’s Italienische Reise) arbitrary† (Collister 2004, p. 194). At the same time, the peculiarity of the narrator’s style gives a powerful and overarching sense of organization to this seemingly odd collection of stories.

Processes of Cultural Diffusion

Processes of Cultural Diffusion World has now become a global village. By global village what we mean is that everything is available to every person through the process of free information flow (Ascher, 2010). Globalization has brought everything closer and that has happened through cultural diffusion. Now to understand what cultural diffusion is, we first have to have a fair idea over what is diffusion. Secondly there is well defined process through which a culture is diffused in other cultures and makes it mark. This culture diffusion affects international business to the core because when we say that globalization have made its presence felt in the global economy, we see that it is there because of culture diffusion in different ways. This has also lead to come sort of cultural imperialism which we shall discuss in length in paragraphs to come. Culture diffusion happens when non material and material culture travels to another culture (Wise, 2008). How this happens is a million dollar question which needs to be answered correctly and to the point. To have a profound knowledge over how it happens we go to the basics of it which is culture hearth. Now culture hearth is a place where civilizations first began and then they spread to different areas. Nowadays culture hearths are considered to be in those countries which are well developed and whose culture gets diffused to other developing countries because they have to be in tandem with each other so to have a good and viable trade. If we talk by considering the present world and international trade, we see that this cultural diffusion has spread many cultural straits wherever they got a chance to get diffused. Sometimes this spread is so rapid that no one can find out its origin, timing and spread. There are two different ways in which a culture is diffused to another culture ; one is acculturation and another is Assimilation (Howes, 1996). Both are the ways in which culture is diffused in another culture. In acculturation what happens is that some cultural traits of strong cultures are being taken up by weak cultures like in ancient times we see that Spain had some cultural traits which are taken from Aztecs. Similarly if we see examples in the modern world we observe that a very common greeting hello is also a cultural trait which is being taken by many cultures as a greeting by default. Why that happened so? Because it has its roots in western world and as West dominated for the last two centuries, all the trade, rules and policies were being written and implemented by Western countries which influenced weak cultures to adopt the greeting and many other things which now we call globalization. On the other hand, another way in which a culture can be diffused is through assimilation. In assimilation what happens is that cultures are intertwined with each other in such a way that it is hard to distinguish between where its origin had been. Lets for example when Arabs came to Indian Subcontinent, the Indians had nothing than a piece of cloth worn up to their knees with an open jacket as their vests but Arabs brought a new culture of a full length suit of cloth covering whole body. Now after centuries the Mongols and the warriors from Afghanistan brought minor changes to the original dress which made people easy to carry, walk and most of all made it best attire which can be used for combat purposes also. End result was that the whole thing got assimilated with each other so quickly that there was little difference left between what people wear in Arabian countries mainly the natives of Arab Emirates and the people wear in subcontinent. It specially pertains to the dressing of men. Other thing which effects diffusion is the cultural barriers, time and distance delay and lastly physical barriers (Rauth, 2004). Cultural barriers includes things which are not acceptable to other culture at any cost for example Mc Donald came up in India with its different burgers mainly in beef but as Indians hold cow as sacred, they do not go for it so Mc Donald have to introduce veggie burgers instead of beef as local cultural barrier never allowed any assimilation or acculturization to take place. In time and distance delay, diffusion is hampered because time and distance which it would take to reach another culture would be more and then would become less futile for example Eskimos who live at poles, their cultures and way of living is different from us and still they are yet to have culture diffusion (Howes, 1996). Time and distance delay is somewhat linked with the physical barriers also which also helps in making things bad for cultural diffusion to take place for example t he terrain which is very tough to pass would obviously make things worse for people to travel hence making it hard to diffuse a culture or similarly a sharp weather change would also create a physical barrier for culture diffusion to take place as it would be difficult to take things from one culture to another as culture traits differ from each other or not even close to each other. That culture is diffused either in expansionary diffusion or relocated diffusion (Said, 1994). We have seen that expansionary diffusion have taken place in most of the places in world where West culture is being adopted by the elite and now it is being transmitted to the lower end of the population. This sort of diffusion is known as hierarchical diffusion in where the spread of a new culture takes place from top to bottom. Example of this is the coffee shops like star bucks, which had no concept in south Asia but they are brought by Westerners who came here for business purposes. They first inculcated the trend in elite and now it is being adopted by every person as it have has transformed many old kiosks for betel leaves and cigarettes into coffee shops. Similarly blackberries; many corporate customers have this gadget in their hands which is attracting other upper middle class people to have it too so to have some satisfaction. Other types include relocation diffusion which happen s when people take their innovations with them to a new place like for example Jews. Jews in Europe were really good in scientific knowledge and due to their astuteness they were being victimized and were sent to concentration camps. When after the world war they relocated themselves in different parts of the world, they went with their knowledge and innovations which brought a lot of prosperity around the globe. Another example of it can be AIDS which spread through relocation diffusion as disease is carried by one person who migrates to another society with having a different culture. Now as diffusion is discussed at length, we now see that whether cultural imperialism can be established through cultural diffusion? Yes to some extent I would agree to it because in international business when there is trade and goods flow from one place to another, it not only takes a new product across the borders but also takes its culture to another place. In other words level of diffusion depends on the factors discussed above and also on a culture being strong as to the culture where it is being diffused as being weak (Hobson, 2010). Like for example the trend of suits around the world, from where it came? It came and assimilated in our culture because it was being followed by a strong culture or in cultural hearth which is American and Europe and from there it diffused to all parts of the world. Mens formal suitings, as we all know, have such an importance that now if a south Korean business tycoon needs to do a deal with his Indian counterpart to open up a microchip factory in Delhi, they would be following their own business rules and formalities but their attire would be formal and would follow the strong cultures dress code which is to have a formal dress suit. Moreover the casual dress in China, a decade ago was not jeans and a tee shirt but now they have taken the affect of American culture as it diffused into their society but why? Because more than 70 percent of chinas trade is bound for America so Chinese have adopted some practices of American culture which shows us that yes there is diffusion of culture but that does not proves cultural imperialism at any point; people went towards tee shirts and jeans because they were easier to handle, according to the young generation, as compare to traditional safari suits for men and traditional Chinese for women. Apart from this, cultural diffusion does not reflect cultural imperialism for example whole world is following more or less same accounting principles so the rules of debit and credit are same so to imply that it is a product of a particular nation or it is a part of any culture would be a gross mistake. Yes its true that methods of accounting were first brought up by Chinese but significant changes were made throughout.

Was Stalin a Great Man? :: essays research papers

According to Thoman Carlyle, a â€Å"great man† is one who shapes history and affects the course of the future. In the case of Joseph Stalin, dictator of the Soviet Union from 1929-1953, one can perceive that through torment and brutal force, he was able to modernize a nation and oppress his own people. One can argue that Stalin was a great leader of the 20th century. After all, he took an undeveloped country and molded it into one of the world’s greatest industrial and military forces. But, this transformation did not come at a small cost. Stalin was so paranoid that his Communist regime would be ‘crushed’ by one of the dominating Capitalist countries of the West that he became obsessed with the mass production of industrial and agricultural machinery, neglecting the production of basic goods needed to sustain human survival. In his mind, getting Russia’s industrial sector up to par was more important than producing adequate clothing and household goods. Setting completely absurd targets for increased production in agriculture, and of coal, pig iron, oil, and steel products in his three five-year plans did work well for Stalin, and other countries began to take notice. But, in history, very few leaders have forced their own people to make the kinds of sac rifices Stalin imposed on them. To increase agricultural production, and bring in a surplus of food products, Stalin enforced and regulated his idea of â€Å"collective agriculture† – government control of farm land. In turn, the kulaks felt completely oppressed and were unwilling to give up the small amount of land they owned. Stalin would not tolerate opposition from anyone, and as a result, millions of kulaks and peasants were sent off to labor concentration camps, known as â€Å"gulags,† or were simply eliminated. It wasn’t just the lower-class peoples that he wouldn’t tolerate opposition from. Stalin was known for having other political figures that could possibly pose a threat to his regime eliminated. In 1935, he began his â€Å"purges.† He would send out his secret police to arrest and either jail or execute those in political opposition of him.

Airplane Safety Essay -- essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  The main purpose of the article, Airspace Blunders, is to identify the leading causes for airspace incursions, more commonly known as near-midair collisions, and to provide alternative courses of action to prevent them.   Ã‚  Ã‚  Ã‚  Ã‚  Prior to 9/11, the Aviation Safety Reporting System (ASRS) reported 10 clearly defined categories of causes; Unfamiliarity, Complex airspace, Overlying airspace, High workloads, Trusting technology too much, Confusion over landmarks, Problems getting clearances, Cutting it too Close, and finally, â€Å"I didn’t realize†¦Ã¢â‚¬    Ã‚  Ã‚  Ã‚  Ã‚  Of the causes identified, one was pilots being unfamiliar with the airspace boundaries, not being able to pick out local landmarks based on a section chart, understanding urban settings, strict noise abatement procedures and identifying different airspace classes. When you add in rapid-fire communications, high traffic flows and the complexity of a new patch of airspace, the challenges become much greater. The article suggests pilots being better prepared may mitigate these obstacles. This entails making sure the charts have proper scaling to signify key landmarks. These charts must then be studied. Prior to the flight, pilots were recommended to contact local pilots and flight instructors to obtain a sound understanding on normal clearances and potential problems.   Ã‚  Ã‚  Ã‚  Ã‚  When flying in complex airspace, the potential for flying into restricted airspace increases. Filing IFR for flight operations is an easier and safer option.   Ã‚  ...

Blood Alcohol Content Essay

The thought of alcohol being involved in fatal crashes brings about an emotional response. Recently, there has been a movement based on emotion rather than logic to change a certain drinking and driving law. This involves lowering the Blood Alcohol Content (BAC) from 0. 10% to 0. 08% nationwide. However, this attention is misdirected. By looking at my personal experiences, statistics, and current laws, it is clear that there is no need for lowering the BAC. First off, I do not drink. Yet, I’ve had many experiences relating to drinking and driving through my friends. One thing I’ve noticed is that it is extremely hard for people to tell if they are legally drunk or not. Furthermore, I have never heard any of my friends say that they feel that they should drive home because they have only a . 09% BAC. The law has very little effect on how many drinks a person decides to consume. Therefore, lowering the legal drunk limit will not result in people acting more responsible. Supporters of lowering the BAC like Judith Lee Stone in her essay â€Å"YES! † think they are targeting the problem of drunken driving, but the real problem lies within the higher BACs. Ninety three percent of fatal accidents are 0. 10% BAC and above, and half of those ninety three percent have a BAC of 0. 20% and above. The average BAC for fatal accidents is at actually at 0. 17%. This seems like a more logical target for new laws then 0. 08%. Furthermore, Stone asks â€Å"Who would want their children in a car driven by someone who has consumed three, four, or even more beers in an hour† (Stone 46)? I couldn’t agree more. However, this common argument from the pro-0. 08% side is more like a parent responsibility question. They use this to manipulate our emotion by putting an innocent child in an improbable and unrelated situation. She also goes on to state, â€Å"A study at Boston University found that 500 to 600 fewer highway deaths would occur annually if all states adopted 0. 08%† (Stone 47). On the other hand, a similar study at University of North Carolina shows no significant change after their adoption of 0. 08%. Which study is correct? Most likely, both have some truthfulness. It could be either way depending on the state. The lowering of the Blood Alcohol Content percentage law is unnecessary and useless. Nevertheless, some states have already moved to the 0. 08%, and we hear the argument: â€Å"It makes no sense for a driver to be legally drunk in one state but not in another† (Stone 46). To that, I ask a couple questions of my own. Why can I carry a concealed gun in one state and not another? Why is it that I can drive a certain speed in one state, but a different speed in another? The response to those questions and Stone’s statement is all of the above are state laws. At this point, the federal government seems to get confused. In October 2000, congress passed a law that uses the states’ money against them. It asserts that if a state doesn’t lower its BAC percentage to 0. 08% by 2003, it will lose two percent of its highway money. States that don’t like the law will be forced to vote for it because they are desperate for highway construction money. Strings shouldn’t be attached to this money. What are lost in all of this are the current laws for drunk driving. Driving while impaired is already illegal whether the person tests 0. 04% or 0. 10%. Courts can use alcohol test of 0. 04% and higher as evidence of impairment. It’s at 0. 10% where a person is legally drunk and cannot legally operate a vehicle. Therefore, it’s not as if people who test 0. 08% are going unpunished like the other side would have you believe. In conclusion, anybody who picks out one particular aspect and says that it is not working hasn’t looked that the whole problem. The president for the Insurance Institute for Highway Safety, Brian O’ Neill, says that he’d rather see resources directed toward enforcing existing drunken driving laws. Hopefully, with more education, more awareness, and more enforcement we can successfully reduce drinking and driving fatalities. Bibliography Stone, Judith Lee. Yes!. Reading and Writing Short Arguments. Ed. William Vesterman. Mountain View, California: Mayfield Publishing Company, 2000. 46-47. Word Count: 702.